The Water Complaint Management System is a web-based solution that integrates the entire lifecycle of water-related complaints — from intake, assignment, processing to completion. It intuitively displays complaint locations on maps, automates department assignments, and enables real-time processing status tracking.
Moving beyond traditional phone and manual intake, systematic digital management prevents missed complaints and perfectly preserves processing history. Statistical analysis identifies recurring patterns for proactive infrastructure management.
Introducing the core features of our Complaint Management System
Receive and manage complaints from all channels — phone, visit, online — in a single system. Unique tracking numbers are assigned immediately upon intake.
Display complaint locations as markers on various maps including VWorld, Naver, and Kakao. View detailed complaint info with a single click.
Automatically assign complaints to responsible departments and staff based on type and jurisdiction. Set deadlines and send auto-alerts for unresolved cases.
Visualize complaint status by type, area, and period with various charts and graphs. Analyze recurring patterns for proactive facility maintenance planning.
Record field processing with photos and auto-generate result reports. Processing history is preserved as timelines per complaint for audit and verification.
Field staff can receive and process complaints on their smartphones. GPS auto-location tagging and photo capture are supported.
Systematic step-by-step management from intake to completion
Auto-assignment and real-time alerts reduce resolution time by 50%+ on average. Urgent complaints are immediately forwarded to staff.
Every complaint is recorded with a tracking number. Auto-alerts for unresolved cases prevent any from falling through.
Complaint analytics identify aging infrastructure and recurring problem areas for proactive repair/replacement planning.
Fast and transparent complaint handling reduces dissatisfaction and builds trust in water services.
Eliminate inefficient manual logging and phone reporting, allowing staff to focus on field work.
Complete processing history with dates, photos, and staff info is preserved for objective audit and service evaluation.
| Map Engine | VWorld / Naver Map / Kakao Map |
| Location Input | Map click/address/GPS |
| Layers | Pipe, facility, complaint overlay |
| Display | Status color markers, clustering |
| Server | Apache / PHP 8+ |
| DB | MariaDB (utf8mb4) |
| Auth | Session + role-based access |
| Security | HTTPS, CSRF Token, XSS Filter |
| Complaint | Intake/assign/process/complete/history |
| Statistics | Analysis by type/area/period |
| Reports | Logs, reports, PDF export |
| Admin | Users/dept/type/code management |
We provide one-stop support from field analysis to custom design, deployment, and training.